Build An Online Marketplace

The Complete Guide To Build An Online Marketplace: Practical Tips for Good ROI

Creating an online marketplace can be a very lucrative business model that Amazon and eBay have successfully utilized since the early days of eCommerce. Still, it’s more complex than it sounds. You need to create demand, provide high-quality customer service, and figure out how to attract sellers & buyers to your marketplace at the same time. 

With the rise of the internet, there are now many opportunities to create online marketplaces. This guide will help you create a booming marketplace by providing steps for hiring a dedicated developer, choosing a domain name, and building your online marketplace.

What Is A Marketplace?

An online marketplace is where buyers and sellers come together to sell their products and services. It is one of the most popular business models in eCommerce because it’s relatively easy for a business to set up and maintain. A marketplace typically includes two types of users: Buyers and Sellers. 


The company running the marketplace normally charges fees, called commission, on each transaction. There are many marketplaces, including ones for trading collectibles, services, or products. Usually, businesses hire eCommerce developers with knowledge of website design for the market and marketing support & strategies.

Related: How Much Does It Cost To Develop An On-Demand House Cleaning App?

Define Your Product Idea

Before setting up your online marketplace, you must ensure that you have a solid, distinct idea of what you want your product or service to be. Be bold and take risks with your ideas, but ensure they are feasible before pursuing them. Customers look for products and services that meet their specific needs. They don’t want fluff. If your product doesn’t fulfill a real-world purpose, it won’t succeed.

You need a dedicated professional team working on your online marketplace. So hire the best Magento eCommerce development company that will work closely with you. They will create a design & aesthetic that will complement your product to sell. Once done, they can program the website.

Market Research (Ideas, Customers & Competitors)

Market research will help you find the best way to create your marketplace. To start, you’ll need to identify a viable idea and define who your customers are. Based on your customer & idea, you can decide your product’s features. Next, you can move to the marketing of the product. Hire a dedicated developer who will support you through every step.

Research also includes knowing what your competitors are doing. However, don’t get so wrapped up in your competitors that you copy their ideas. Your goal is to build something better and more valuable than currently available, not just mimic what’s already in the market. If you do that, copycats will take business away from you anyway!  

Also Read: Tips To Increase Downloads For Your App

Create Marketplace Structure

So how do I start? The first step is understanding what type of marketplace you want to create. There are two primary types of marketplaces – B2B and B2C. 

A B2B marketplace is a platform that connects buyers with sellers, usually for businesses, like, for example, E-bay. 

A B2C marketplace is a website that allows customers to buy goods or services from retailers or other companies. One of the most popular examples is Amazon. It started as an online bookstore but now sells just about anything you can imagine. 

What do you want your marketplace to look like? You need to ask this question before creating the market structure. Will it be specific or not? Will your product category have its section, or will it be mixed with other types on the site? If your platform will have sub categories, how should they be categorized? 

You can also hire a dedicated developer who can work on your project from start to finish. Before starting a marketplace, it’s important to decide which type will suit your needs is important. Many platforms offer both options, so it doesn’t have to be a one or the other situation.  

Build Your Marketplace

Once you have done the previously mentioned points, it’s time to build the marketplace. To build a marketplace, you will need a platform that allows buyers and sellers to interact with each other. An example of such a platform is Etsy, which enables individual sellers to create and list items for sale. Hire developers for different tasks in your marketplace, such as front-end and back-end. 

Make sure you find someone with the skill set to build an online marketplace. You can also hire freelancers if you don’t need full-time employees. Be sure to have a list of tasks you want them to do before hiring them, so there is no wonder. The most successful online marketplaces have various products, including high-priced items, low-priced items, and everything in between.

Related: A Quick And Detailed Guide To Chat SDK

Evaluate The Market 

Evaluate the competition and research any existing competitors. Do they offer anything unique or special? Why would someone choose them over your site? What does success look like, and how does it compare to what you envision for yourself?

Likewise, how will you find your own space in that market? What can you offer customers they can’t already get somewhere else, and why would they choose you over someone else? Even if you have a great product or service, no one will buy it if they don’t see it or hear about it. It would help if you built brand awareness before you can expect anyone to part with their hard-earned money.

online presence

Promote Your Website

Promotion and marketing will be key players to ensure the success of your marketplace. The first way to market your platform is to tell people what you’re doing. You can do this in various ways, such as press releases, social media, and email marketing, which are just some channels that work well. 

You can also contact bloggers who cover topics related to your business model and offer them early access in exchange for coverage. If you are skeptical of where to start, you can hire the best eCommerce website development company in India to get all this done for you. Marketing can seem daunting, but it’s easier than you might think. Start by informing people about your services. Today, there are tons of social media platforms through which you can expand your reach. 

Create a Customer Service Team 

A customer service team is essential for any online business. It’s where people go when they have a question, need help with something, or want to make a complaint. Customer service is the lifeline of your company and will keep you afloat if something happens that you didn’t see coming. You can outsource customer service, or you can hire someone internally.

Having a customer service team means that every time there is something bad about your company or one of your products being said online, you can address it quickly and in a way that will satisfy your customers. You can check social media channels for customer questions and complaints without checking social media channels. You can hire someone who will handle those daily inquiries to focus on ensuring everything else is running smoothly.

Hire Employees To Grow Your Marketplace

Hiring is a complicated process and can take up a lot of time. One way around this is by hiring dedicated developers. A dedicated developer will be able to build your platform from start to finish, which will offer you more time to focus on the other aspects of your business. 

If you’re serious about building an online marketplace, hire dedicated developers to handle most of the work. You might have to pay slightly extra at first, but it should pay off in speedier development and higher-quality results.


As you read above, it is quite easy to build a marketplace. You need the right people and some help from experts. Make sure you hire a dedicated developer and the best eCommerce developers in India for your business needs. 

Online marketplaces are beneficial as they allow sellers to sell their products through one platform instead of multiple platforms, which reduces their workload. It also gives buyers more options, so they don’t have to search for different products on websites or online stores.


Add comment


Need Help Selecting a Company?


Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs.



Follow us

Don't be shy, get in touch. We love meeting interesting people and making new friends.